Refund Policy

Digital goods

Everything in our catalogue is a digital item delivered instantly to your account. By completing checkout you ask us to deliver it immediately and acknowledge that, once delivered, the statutory right of withdrawal for digital content no longer applies where that rule exists.

When we refund

We refund in full if an item is defective or cannot be opened, if you were charged more than once for the same order, or if an order was placed by mistake and the item has not been opened. We also look at any other request on its merits — write to us and explain what happened.

How to ask

Use the contact page within 14 days of the purchase, quoting the account email and the item name. We reply within 5 working days, and approved refunds are returned to the original payment method within 10 working days.

Chargebacks

Please contact us before opening a dispute with your bank; most issues are solved faster that way. Accounts that file chargebacks for delivered items may be suspended.